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Rachel's Hair Salon Terms of Use and Privacy Policy

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

The website www.rachelhairsalonmesa.com is owned by Q Desertrose LLC., which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines all our salon policies and how we are processing the information collected by www.rachelhairsalonmesa.com , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read and agree this Privacy Policy before using www.rachelhairsalonmesa.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

I. TEXT MESSAGING/EMAIL COMMUNICATION POLICY

At Rachel's Hair Salon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website/mobile application, Rachel's Hair Salon.

1. Information We Collect

1.1 Personal Information

When you use a Scheduling System at Rachel's Hair Salon, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any other information you choose to share with us.

1.2 Usage Information

We may also collect non-personal information about your use of the app, including device information, app usage data, and analytical information.

2. Use of Collected Information

We may use the personal information you provide for us for the following purposes:

• To provide you with access to the features and functionalities of a Scheduling System at Rachel's Hair Salon.

• To communicate with you and respond to your inquiries, feedback, or support requests.

• To personalize your experience and improve the app’s usability.

• To send you important updates, notifications, and marketing communications related to Rachel's Hair Salon, only if you have opted to receive such communications.

3. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your data.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Third-Party Services

Rachel's Hair Salon may integrate with third-party services or include links to external websites or applications. This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services or websites you interact with.

6. Children’s Privacy

Rachel's Hair Salon is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately @ Support@rachelhairsalonmesa.com

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy within the integration BOOKING SYSTEM app. We encourage you to review this Privacy Policy periodically.

8. Your Choices

• Access and Correction: You may request access to and correction of your personal information.

• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribed instructions provided in those communications.

• Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our app.

9. Sharing Policy

All the above categories exclude email and text messaging, opt-in data and consent; this information will not be shared with third parties.

SMS/EMAIL Opt-In Sharing Policy: We will not share your SMS/EMAIL opt-in data with third parties for purposes unrelated to providing services. Your SMS/EMAIL opt-in status may be shared only with third parties that help us deliver messages, such as platform providers, phone companies, and messaging vendors.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Support@rachelhairsalonmesa.com

II. APPOINTMENTS & CANCELLATIONS POLICY

You can either do online booking with us through our website www.rachelhairsalonmesa.com, using the appointment icon on our social network platforms like Google, Yelp, Facebook, Instagram, etc.... to book an appointment(s). OR you can call us during our business hours to book your appointment(s).

All clients who have an appointment with Rachel’s Hair Salon have to consent to receive SMS/Email from Rachel’s Hair Salon at the provided number/email, including messages/emails sent via an autodialed for appointment notifications, POS-related functions and marketing (for example: promotions, reminders, etc....). And please notice that message and data rates may apply, and the frequency of texts may vary.

You and your appointments are valuable to our team here at Rachel's Hair Salon. We have a 24-hour cancellation and rescheduling policy for all appointment; we ask that our clients please notify the salon within 24 hours of his/her appointment with any changes. This notification allows the salon to offer your appointment time to other clients who may be waiting for an appointment to become available.

Clients that give less than 24-hour notice to cancel and/or reschedule his/her appointment might be charged. Clients that have no show or no call for his/her appointment might be charged 100% of the service booked before you're able to reschedule or book another appointment with Rachel’s Hair Salon. Changes can be made 24/7 by follow the link we have sent you in our SMS/EMAIL message, or call in (480) 525-4567 during our business hours.

In scheduling and receiving services at Rachel's Hair Salon, our clients acknowledge that they are aware of the SMS/Email communication policy, cancellation, rescheduling and no-show policies of Rachel's Hair Salon. We understand that schedule adjustments are necessary, and emergencies do happen, and we will do our best to work with our clients in those situations.

III. REFUND POLICY

All Services and Gift Certificates are NOT refundable. ALL SALES ARE FINAL.

At our salon, we take great pride in the quality of our services and products. Your satisfaction is our utmost priority, and to uphold this commitment, we guarantee all the work we do. Should you experience any issues following your service, we kindly encourage you to contact us within 48 hours of your appointment date. Our dedicated team is here to provide you with exceptional care and support. If you have any concerns, we will be more than happy to arrange a return appointment to address them promptly. Your trust and happiness are immensely important to us, and we appreciate the opportunity to assist you further. In addition to our services, we also stand firmly behind the retail products we offer. We are committed to ensuring your satisfaction not just with the treatments you receive, but also with the products you choose to take home. If, for any reason, you are not completely satisfied within 30 days of your purchase and the product remains unopened, simply bring it back to our salon. We will gladly facilitate an exchange or provide you with product credit. Your happiness is our priority, and we strive to provide you with the best possible experience. Thank you for your understanding and support!

IV. GIFT CARD POLICY

Gift Card Policy At our establishment, we are pleased to offer gift cards that provide flexibility and lasting value to our customers. Here are the key details regarding our gift card policy:

1. Validity: All gift cards purchased from us are valid indefinitely. This means that once you obtain a gift card, you can use it at your convenience without any expiration date looming over you. Enjoy the freedom to redeem your gift card whenever it suits you best.

2. No Refunds or Exchanges: Please note that our gift cards are not redeemable for cash. We do not offer refunds or cash exchanges for the remaining balance on any card. This policy helps us maintain the quality and availability of our services while ensuring that all customers can enjoy the full value of their gift card.

3. Presentation Required: To redeem your gift card, it is essential that you present it at the time of service. This process allows us to verify the card’s authenticity and ensure a seamless transaction. Please keep your gift card safe and bring it along when you visit us. We encourage you to make the most out of our gift cards—give them as thoughtful presents or treat yourself at your leisure. Thank you for your understanding and support!

V. JEWELRY AND PERSONAL BELONGINGS

At our establishment, we prioritize your well-being and security during your time with us. To ensure a smooth and enjoyable experience, we kindly ask that you carry your jewelry and personal belongings with you at all times throughout the service. While we strive to provide a safe environment, please be advised that we cannot take responsibility for any losses that may occur. By keeping your valuables close, you can focus on enjoying your experience without worry. Thank you for your understanding and cooperation.

VI. KIDS

In our salon, we prioritize the safety and comfort of all our clients. We kindly ask that you keep children away from our products, as many contain chemicals that may not be safe for young ones to touch or smell. To ensure a serene and enjoyable experience for everyone, we request that children refrain from running around or disturbing other clients during their visit. Your cooperation helps us maintain a peaceful environment, allowing our staff to provide the best service possible. Thank you for understanding and supporting our efforts to create a safe and relaxing space for all.

Last updated 07/12/2025